top of page
  • Where do you ship to?
    We ship to all locations within the UK, the EU and USA.
  • How long does shipping take?
    Shipping within the UK typically takes 2-4 business days. For EU destinations, delivery usually takes 5-7 business days.
  • How much does shipping cost?
    Shipping costs vary depending on the destination and the weight of your order. You can see the exact shipping cost at checkout before you place your order. We offer free shipping in the Manchester area on orders over £50.
  • Can I track my order?
    Yes, once your order is dispatched, you will receive a tracking number via email. You can use this to track your order online.
  • What is your return policy?
    We accept returns within 14 days of delivery. The items must be unopened, unused, and in their original packaging.
  • How do I return an item?
    To return an item, please contact our customer service team to initiate the return process. You will be provided with a return authorization and instructions on how to send the item back.
  • Do you offer refunds?
    Yes, once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.
  • Can I exchange an item?
    We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the desired item.
  • Do you offer in-store pickup?
    Yes, we offer in-store pickup at our physical location. You can select this option at checkout.
  • When will my order be ready for pickup?
    Orders for in-store pickup are typically ready within 24 hours. You will receive an email notification when your order is ready for collection. Pickup times are: Mon- Sat: 9am - 7pm Sun: 10am - 4pm
  • What do I need to bring to pick up my order?
    Please bring a copy of your order confirmation email and a valid ID.
  • Do you offer home delivery?
    Yes, we offer home delivery services across the UK and the EU.
  • Can I schedule a delivery time?
    Currently, we do not offer scheduled delivery times. Your delivery will arrive within the estimated delivery window provided when you place your order.
  • What if I'm not home when my delivery arrives?
    If you are not home, the delivery driver will leave a note with instructions on how to reschedule or collect your delivery.
  • What payment methods do you accept?
    We accept all major credit and debit cards, including Visa, MasterCard, and American Express. We also accept PayPal and Apple Pay.
  • Is it safe to use my credit/debit card on your website?
    Yes, we use secure encryption technology to protect your personal and payment information. Your data is safe with us.
  • When will my payment be processed?
    Your payment will be processed at the time of checkout. You will receive an email confirmation once your order is placed.
  • Can I use discount codes or gift vouchers?
    Yes, you can enter any valid discount codes or gift vouchers at checkout to apply them to your order.
bottom of page